DSS (DECISION SUPPORT SYSTEM)
· Decision support systems (DSS) are interactive software - based systems intended to help managers in decision - making by accessing large volumes of information generated from various related information systems involved in organizational business processes such as office automation system, transaction processing system, etc.
· DSS uses the summary information, exceptions, patterns, and trends using the analytical models.
· A decision support system helps in decision-making but does not necessarily give a decision itself.
· The decision makers compile useful information from raw data, documents, personal knowledge, and business models to identify and solve problems and make decisions.
· A number of people are involved in running and using the DSS.
· The manager is the user -- the person who has to make the decision.
Types of DSS
Following are some typical DSSs:
§ Status Inquiry System: It helps in taking operational, management level, or middle level management decisions, for example daily schedules of jobs to machines or machines to operators.
§ Data Analysis System: It needs comparative analysis and makes use of formula or an algorithm, for example cash flow analysis, inventory analysis etc.
§ Information Analysis System: In this system data is analyzed and the information report is generated. For example, sales analysis, accounts receivable systems, market analysis etc.
§ Accounting System: It keeps track of accounting and finance related information, for example, final account, accounts receivables, accounts payables, etc. that keep track of the major aspects of the business.
§ Model Based System: Simulation models or optimization models used for decision-making are used infrequently and creates general guidelines for operation or management.
Attributes of a DSS
Ø Adaptability and flexibility
Ø High level of Interactivity
Ø Ease of use
Ø Efficiency and effectiveness
Ø Complete control by decision-makers
Ø Ease of development
Ø Support for modeling and analysis
Ø Support for data access
Ø Standalone, integrated, and Web-based
Characteristics of a DSS
· Support for decision-makers in semi-structured and unstructured problems.
· Support for managers at various managerial levels, ranging from top executive to line managers.
· Support for individuals and groups. Less structured problems often requires the involvement of several individuals from different departments and organization level.
· Support for interdependent or sequential decisions.
· Support for intelligence, design, choice, and implementation.
· Support for variety of decision processes and styles.
· DSSs are adaptive over time.
Components of a DSS
Ø Following are the components of the Decision Support System:
Ø Database Management System (DBMS): To solve a problem the necessary data may come from internal or external database. In an organization, internal data are generated by a system such as TPS and MIS. External data come from a variety of sources such as newspapers, online data services, databases (financial, marketing, human resources).
Ø Model Management System: It stores and accesses models that managers use to make decisions. Such models are used for designing manufacturing facility, analyzing the financial health of an organization, forecasting demand of a product or service, etc.
Ø Support Tools: Support tools like online help; pulls down menus, user interfaces, graphical analysis, error correction mechanism, facilitates the user interactions with the system.
Classification of DSS
There are several ways to classify DSS. Hoi Apple and Whinstone classifies DSS as follows:
Ø Text Oriented DSS: It contains textually represented information that could have a bearing on decision. It allows documents to be electronically created, revised and viewed as needed.
Ø Database Oriented DSS: Database plays a major role here; it contains organized and highly structured data.
Ø Spreadsheet Oriented DSS: It contains information in spread sheets that allows create, view, modify procedural knowledge and also instructs the system to execute self-contained instructions. The most popular tool is Excel and Lotus 1-2-3.
Ø Solver Oriented DSS: It is based on a solver, which is an algorithm or procedure written for performing certain calculations and particular program type.
Ø Rules Oriented DSS: It follows certain procedures adopted as rules.
Ø Rules Oriented DSS: Procedures are adopted in rules oriented DSS. Export system is the example.
Ø Compound DSS: It is built by using two or more of the five structures explained above.
Advantages of DSS
v Improves efficiency and speed of decision-making activities.
v Increases the control, competitiveness and capability of futuristic decision-making of the organization.
v Facilitates interpersonal communication.
v Encourages learning or training.
v Since it is mostly used in non-programmed decisions, it reveals new approaches and sets up new evidences for an unusual decision.
Disadvantages of DSS
v Monetary cost
v Overemphasize decision making
v Assumption of relevance
v Transfer of power
v Unanticipated effects
v Obscuring responsibility
v False belief in objectivity
v Status reduction
v Information overload